CANCELLATION AND RETURN CONDITIONS
GENERAL:
If you place an order electronically via the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract offered to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) in relation to the sale and delivery of the product they purchase.
Cargo charges, which are the product shipping costs, will be paid by the seller.
Each purchased product is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers can terminate the contract.
The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
In the event that it is impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of this situation. The total price must be returned to the Buyer within 14 days.
IF THE PURCHASED PRODUCT IS NOT PAID:
If the Buyer does not pay the price of the product purchased or cancels in the bank records, the Seller’s obligation to deliver the product ends.
SHOPPING WITH UNAUTHORIZED USE OF CREDIT CARD:
After the product is delivered, if it is determined that the credit card to which the buyer pays is used by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer shall have the product subject to the contract within 3 days at the expense of the SELLER. He must return it to the SELLER.
IF IT CANNOT BE DELIVERED IN THE PRODUCT DURATION WITH NOT FORESEEED REASONS:
If force majeure that cannot be foreseen by the seller occurs and the product cannot be delivered in time, the situation is notified to the Buyer. The buyer can request to cancel the order, replace the product with a similar one or postpone delivery until the obstacle disappears. If the buyer cancels the order; If he has made the payment in cash, this fee shall be paid in cash within 14 days from the cancellation. If the buyer made the payment with a credit card and canceled, the product price will be returned to the bank within 14 days from this cancellation, however the bank is likely to transfer it to the recipient’s account within 2-3 weeks. OBLIGATION OF THE BUYER TO CHECK THE PRODUCT: The buyer will inspect the goods / services subject to the contract before receiving them; dents, broken, torn packaging etc. will not receive damaged and defective goods / services from the cargo company. The delivered goods / services will be deemed to be undamaged and intact. BUYER must be carefully protected after delivery. If the right of withdrawal will be used, the goods / services should not be used. Invoice must be returned with the product.
RIGHT TO WITHDRAWAL:
RECEIVER; within 14 (fourteen) days from the date of delivery of the purchased product to the person / organization at the address it shows, the seller can use the right to withdraw from the contract by refusing the goods without undertaking any legal and criminal liability and without giving any reason.
CONTACT INFORMATION TO BE NOTIFIED BY THE SELLER OF THE RIGHT TO WITHDRAWAL:
Commercial Title: BCR DANIŞMANLIK - PR ORGANİZASYON İÇ VE DIŞ TİCARET SAN. TIC. LTD. Sti.
Address: Adnan Saygun Cad.Gündeş Sitesi, Pelin Apt., B Blok, N0: 15, D: 4 34340 ULUS - Beşiktaş / İSTANBUL
Phone: +90 212 257 19 89
Email address: info@y-plus.com.tr
Product return address: BCR DANIŞMANLIK - PR ORGANİZASYON İÇ VE DIŞ TİCARET SAN. TIC. LTD. Sti. - Adnan Saygun Cad.Gundeş Sitesi, Pelin Apt., B Blok, N0: 15, D: 4 34340 ULUS - Beşiktaş / İSTANBUL
Customer Service: +90 212 257 19 89
DURATION OF THE RIGHT TO WITHDRAWAL:
If the buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the right of withdrawal expires, the right of withdrawal cannot be used in the service contracts whose service has started with the approval of the consumer.
The costs arising from the use of the right of withdrawal belong to the BUYER.
In order to use the right of withdrawal, it is necessary to make a written notification to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days, and the product must not be used in accordance with the provisions of the "Products that cannot be used with right of withdrawal".
USE OF THE RIGHT OF WITHDRAWAL:
3. The invoice of the product delivered to the person or the BUYER (If the invoice of the product to be returned is institutional, it must be sent together with the return invoice issued by the institution when returning.
The return form should be delivered complete and undamaged with the box, packaging, and standard accessories, if any, of the products to be returned.
RETURN TERMS:
The SELLER is obliged to return the total price to the BUYER within 10 days from the receipt of the withdrawal notification.
If there is a decrease in the value of the goods due to a reason caused by the BUYER's defect or the return becomes impossible, the BUYER is liable to compensate the losses of the SELLER. However, the PURCHASER is not responsible for the changes and deteriorations caused by the proper use of the product or product within the period of withdrawal.
In case of falling below the campaign limit amount regulated by the SELLER due to the exercise of the right of withdrawal, the amount of discount used within the scope of the campaign is canceled.
PRODUCTS WITHOUT THE RIGHT OF WITHDRAWAL:
There is no return of the product (s) prepared in line with the BUYER's request or their personal needs. In addition, before the end of the right of withdrawal, it is not possible to use the right of withdrawal regarding the services that are started with the approval of the consumer.
Their packaging must be unopened, untested, intact and unused.
DEFAULT CARE AND LEGAL RESULTS
The BUYER accepts, declares and undertakes that he / she will pay interest and be liable to the bank within the framework of the credit card agreement between the bank and the bank, if the payment is made in default when he / she makes the payment by credit card. In this case, the bank may apply to legal means; The purchaser may claim the costs and the attorney's fee arising from the BUYER and if the BUYER defaults due to the debt of the BUYER, the BUYER agrees that he will pay the damages and losses incurred by the SELLER.
PAYMENT AND DELIVERY
By making Bank Transfer or EFT (Electronic Fund Transfer), you can make it to our Garanti Bank bank accounts (TL).
With our credit cards on our site, you can take advantage of online single payment or online installment options for all kinds of credit cards. With your online payments, your credit card will be charged at the end of your order.
